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at the start of your tenancy you would have been given certain documents such as the gas safety certificate (if there are gas appliances in the property) and other documents such as an EPC (Energy Performance Certificate) and Fire Risk Assessment. Many of these documents are also stored on this website in folders names after the property.
in the first instance we always ask that you contact us first, preferably via SMS or email, and give us the opportunity to resolve the matter before taking it any further.
the first place to refer to is the tenancy agreement we have issued you with. If you have misplaced this, we can issue you with a copy. Also, at the start of your tenancy we would have given you a government booklet called How to Rent
all deposits paid are held by the Deposit Protection Scheme (DPS) who can be contacted at www.depositprotection.com
our contact details are on this site but also in each property and every tenancy agreement. SMS, WhatsApp or email is our preferred method and during the hours 09.00-18.00 Monday-Friday and outside of these times for emergencies only
its always best to be prepared for the unexpected such as a power failure but you will find useful information on the Tenant Information notice in your property as well as some useful videos and guides on this site. Remember, the more information you can give us about the problem, the quicker and easire it is for us to get is fixed.
within one month of your existing tennacy agreement expiring, we shall SMS you asking whether you wish to renew for a fixed term period or allow the tenancy renew on a rolling monthly basis, known as a Periodic Tenancy. Your existing tennacy agreement will contain this information also or if unsure, contact us.
we always advise to contact us in the very first instance to see what arrangements we can make to help you and us.